What to Do If You Forget Your Password or Username
If you have not logged in for a long time, you may not remember your password. This is normal and the fix is simple.
- Click the "Forgot password?" link on the login page.
- Enter your registered mobile number — an OTP code will be sent to you.
- After verifying the OTP, create a new password.
- The new password must be at least 8 characters and should include a mix of numbers and special characters.
- If you cannot remember your username, contact 24/7 live chat — support is available in Bengali.
The OTP code usually arrives within a few minutes. If it does not, wait a little while and try again, or let the support team know.